Customer Service Policy
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Customer Service Policy
At Grandeurs.us, we are committed to providing exceptional customer service and ensuring a seamless shopping experience for all our customers. Our Customer Service Policy outlines our approach to handling inquiries, addressing concerns, and resolving issues promptly and effectively.
1. Communication Channels:
- Customers can reach us through multiple channels, including:
- Email: info@grandeurs.us
- Phone:+1 805-400-2984
- Contact :2491 San Filippo Dr SE, Palm Bay FL 32909, United States.
Available on our website 24/7
2. Response Time:
- We strive to respond to all customer inquiries within 24 hours during business days (Monday to Friday, excluding holidays).
3. Order Processing:
- Orders are processed and shipped promptly within [insert processing time] business days.
- Customers will receive a confirmation email upon placing an order and a tracking number once the order has been shipped.
4. Returns and Exchanges:
- We accept returns and exchanges within [insert return/exchange period] days of the purchase date.
- Returned items must be in their original condition, unused, and with tags attached.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Refunds:
- Refunds will be issued to the original payment method within [insert refund processing time] business days after we receive the returned item.
- Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
6. Product Support:
- We provide product support and assistance to customers experiencing issues or inquiries related to our products.
- Our knowledgeable customer service team is available to provide guidance and resolve any product-related concerns.
7. Privacy and Security
- We prioritize the privacy and security of our customers’ personal information.
- Customer data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect customer information.
8. Feedback and Complaints:
- We welcome feedback from our customers and strive to continuously improve our services.
- Customers can share their feedback or file complaints through any of our communication channels, and we will address them promptly and professionally.
9. Exceptional Circumstances:
- In the event of unforeseen circumstances or delays, we will communicate promptly with affected customers and provide updates on the situation.
10. Compliance:
- Our Customer Service Policy complies with all relevant laws and regulations governing consumer rights and protections.
Contact Information:
Trade name: Grandeurs,Inc
Phone number: +1 805-400-2984
Email: info@grandeurs.us
Physical address: 2491 San Filippo Dr SE, Palm Bay FL 32909, United States.
- Available on our website 24/7
