Customer Service Policy

At Grandeurs.us, we are committed to providing exceptional customer service and ensuring a seamless shopping experience for all our customers. Our Customer Service Policy outlines our approach to handling inquiries, addressing concerns, and resolving issues promptly and effectively.

1. Communication Channels:

  • Customers can reach us through multiple channels, including:
    • Email: info@grandeurs.us
    • Phone:+1 805-400-2984
    • Contact :2491 San Filippo Dr SE, Palm Bay FL 32909, United States.
      Available on our website 24/7

2. Response Time:

  • We strive to respond to all customer inquiries within 24 hours during business days (Monday to Friday, excluding holidays).

3. Order Processing:

  • Orders are processed and shipped promptly within [insert processing time] business days.
  • Customers will receive a confirmation email upon placing an order and a tracking number once the order has been shipped.

4. Returns and Exchanges:

  • We accept returns and exchanges within [insert return/exchange period] days of the purchase date.
  • Returned items must be in their original condition, unused, and with tags attached.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

5. Refunds:

  • Refunds will be issued to the original payment method within [insert refund processing time] business days after we receive the returned item.
  • Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

6. Product Support:

  • We provide product support and assistance to customers experiencing issues or inquiries related to our products.
  • Our knowledgeable customer service team is available to provide guidance and resolve any product-related concerns.

7. Privacy and Security:

  • We prioritize the privacy and security of our customers' personal information.
  • Customer data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect customer information.

8. Feedback and Complaints:

  • We welcome feedback from our customers and strive to continuously improve our services.
  • Customers can share their feedback or file complaints through any of our communication channels, and we will address them promptly and professionally.

9. Exceptional Circumstances:

  • In the event of unforeseen circumstances or delays, we will communicate promptly with affected customers and provide updates on the situation.

10. Compliance:

  • Our Customer Service Policy complies with all relevant laws and regulations governing consumer rights and protections.

Contact Information:

  • Trade name: Grandeurs,Inc

    Phone number: +1 805-400-2984

    Email: info@grandeurs.us

    Physical address: 2491 San Filippo Dr SE, Palm Bay FL 32909, United States.

  • Available on our website 24/7